Each of our exhibits comes with a One Year Limited Warranty that covers all manufacturing defects. If an issue arises with your exhibit, we will work with you to make sure that the matter is resolved through repair or replacement of parts. This warranty excludes remedy for damage or defect caused by abuse, modifications of the exhibit, improper or insufficient maintenance, improper operation, or normal wear and tear.
While many of our exhibits come pre-assembled, others require some assembly prior to use. Specific exhibits require electricity via an outlet and others may need to be attached to a wall. Any assembly required is laid out in detailed instructions included with each exhibit.
All interactive exhibits require periodic maintenance to ensure trouble-free operation and continued functionality. We have engineered each exhibit to be low maintenance and fabricated them to withstand the abuse of their intended environment. Maintenance routines are simple and clearly stated in each exhibit manual.
Having built interactive exhibits for decades, our team understands what it takes to engineer and fabricate an exhibit that will last. The Illumination Station exhibits we built over ten years ago are still being used to this day. With proper care and routine maintenance, your exhibit will last for decades.
If for any reason you would like to cancel your order prior to shipment, contact our team to let us know. We will refund you the cost of the exhibit, however a 3% processing fee will be deducted from the total amount refunded for credit card purchases.
If for any reason you would like to return your exhibit within 30 days of receiving it, contact our team to let us know and arrange for return shipping. Once our team receives the item, we will refund you the cost of the exhibit, however a 3% processing fee will be deducted from the total amount refunded for credit card purchases. The buyer is responsible for arranging return shipping and any costs associated with it.
Payment methods we accept include check, credit card and wire transfer.
Our team can provide a quote with current exchange rates upon request, however the final payment must be made in US dollars.
Most of our exhibits take 2-3 months to fabricate. You will be contacted by a team member upon purchase with a more accurate lead time.
Yes, we will provide insurance for the value of the items purchased. This insurance covers the items until you receive them.
Customizable options are listed on each exhibit page.